Our Success Stories
See how we've helped businesses transform with Microsoft technologies
From Legacy to Leading: Licensing with Dynamics 365
From legacy limitations to streamlined licensing — a digital transformation that delivered visibility, speed, and control.
Challenge
Australia's peak body for the refrigeration and air conditioning industry had outgrown its legacy Licensing Management System (LMS), a dated VB6 application hosted on a virtual private server. The user experience was clunky, requiring access through a Windows-based environment, while the platform offered no integration with external systems. Reporting was cumbersome, auditing was limited, and the system fell short of modern security and compliance expectations — all of which hampered efficiency and growth.
Solution
To future-proof their operations, the organisation partnered with us to design and deliver a modernised Licensing Management Solution using Microsoft Dynamics 365. We implemented custom entities and automated workflows tailored to the nuances of the licensing process. A fully branded online portal was developed to allow licensees to apply, renew, and manage their licences with ease. Automated reminders and email notifications kept users informed at every stage, while robust data structures and auditing tools ensured enterprise-grade compliance and traceability.
Results
The new Dynamics 365 solution delivered immediate impact. Licence processing times were significantly reduced, freeing up administrative resources and improving applicant turnaround. With end-to-end visibility across the customer journey and advanced reporting capabilities, the organisation gained deeper insight into compliance metrics and process performance. The platform now provides a secure, scalable foundation for managing the industry's licensing needs well into the future.
Data-Driven Decisions: Power BI Unleashes Campaign Clarity for a Leading Digital Agency
From guesswork to granular insight — transforming ad performance with actionable data.
Challenge
A top-tier digital advertising agency was flying blind when it came to understanding the real impact of their campaigns. With no unified view of conversion performance and limited ability to attribute customer actions to specific ads, optimisation was a matter of trial and error. The lack of granular, actionable insights made it nearly impossible to prove value to clients or refine campaign strategies with confidence.
Solution
We developed a custom Power BI dashboard that stitched together complex datasets, matching individual customer sales events to precise attribution windows. Drawing from a centralised Snowflake data warehouse, the solution segmented performance across ad channels, device types, and creative variants. This gave the agency a powerful platform for generating insights and building optimisation strategies — all within a sleek, interactive dashboard.
Results
With clear visibility into what was driving conversions, the agency was able to fine-tune creative content, ad delivery timing, and media placement. The result? A measurable boost in campaign performance and return on ad spend (ROAS) across multiple client accounts. Empowered by real-time analytics, the team shifted from reactive reporting to proactive optimisation — turning data into a competitive advantage.
Unifying Insights: How Azure Data Factory Streamlined Reporting Across a National Childcare Network
From fragmented systems to a single source of truth — transforming operational oversight through automation and analytics.
Challenge
A nationwide childcare provider was grappling with data fragmentation across multiple platforms — including finance, marketing, rostering, and childcare management systems. With no unified view of performance, reporting was manual, inconsistent, and often outdated. Decision-makers lacked the timely, accurate insights they needed to manage resources, evaluate campaigns, and drive growth across dozens of centres.
Solution
We delivered a modern data architecture powered by Azure Data Factory. The solution orchestrated data extraction from key systems including Xero (financials), Xplor (rostering and capacity planning), Google Ads, and multiple social media platforms. All data was consolidated into a denormalised, analytics-optimised Azure SQL Server database. Power BI dashboards layered on top provided automated, daily refreshed reporting tailored to executives and centre managers alike — transforming data into accessible, actionable insight.
Results
The new data warehouse enabled a dramatic shift in operational intelligence. With fresh KPIs delivered daily, the organisation gained faster decision-making capability, improved financial oversight, and smarter, more strategic marketing spend. Leadership and local managers now operate from a single source of truth — with clarity, consistency, and confidence.
Closing the Compliance Loop: Dynamics 365 Field Service Powers Smarter Auditing for the HVAC Industry
From field to follow-up — a mobile-first solution delivering audit accuracy, visibility, and peace of mind.
Challenge
Following the success of its new licensing management system, Australia's peak body for the refrigeration and air conditioning industry turned its focus to another operational gap: compliance audits. The existing custom .NET audit tool relied on outdated offline sync technology, had limited scheduling functionality, and failed to provide the visibility needed to track follow-ups or manage risk effectively. Field inspectors and compliance teams alike faced bottlenecks, inefficiencies, and data inconsistencies.
Solution
We designed and implemented a modern audit and compliance solution built on Microsoft Dynamics 365 Field Service — tightly integrated with the existing licensing system. The solution included a fully customised booking and notification workflow, tailored audit forms, and intelligent scheduling dashboards. Leveraging Dynamics' mobile-optimised offline capabilities, auditors could work seamlessly in the field, regardless of mobile connectivity. Automated SMS and email notifications ensured timely follow-ups, while compliance tracking dashboards gave the central team a real-time view of outcomes and exceptions.
Results
The Field Service solution dramatically improved operational efficiency and compliance oversight. Rules-based workflows reduced user errors and ensured consistency across audits, while real-time integration with licensing records created a cohesive compliance ecosystem. With greater visibility, fewer manual tasks, and a robust offline experience, the organisation now delivers faster, smarter, and more accountable field audits nationwide.
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Contact us today to discuss how we can help transform your membership and licensing management with Microsoft technologies.